How should you communicate with a survivor who speaks another language or who is non-verbal?

• A. Use simple language and visuals, gestures, facial expressions; use translation resources if available; maintain calm, repeat essential information.
• B. Speak in technical terms to show expertise.
• C. Rely solely on written notes.
• D. Use aggressive tone to command attention.

Answer: (A)

When communicating with a survivor who speaks another language or who is non-verbal, use plain, concrete language and support it with multiple cues. Simple phrases paired with visuals, gestures, and facial expressions helps convey meaning even when words fail. If translation resources are available, bring them in to ensure accuracy, but if not, rely on universal cues and have the survivor point to or demonstrate what they understand or need. Keep a calm demeanor, because distress and hurry can cloud understanding, and repeat essential information in short, clear bites to reinforce what’s most important for safety and next steps. This approach works better than using technical terms, relying only on written notes, or adopting an aggressive tone, all of which can create confusion, fear, or resistance and hinder effective help.