Which steps are required when using the Close/Suspend wizard to suspend a case?

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Multiple Choice

Which steps are required when using the Close/Suspend wizard to suspend a case?

Explanation:
Suspension is marked by clearly signaling that the case is paused, not terminated. Start by selecting ACTSUS in Case Properties to flag the case as suspended. This distinguishes it from a full closure and keeps the case in a paused state for later resumption. After setting the suspension flag, review the key pages in the next drift simulation—Narrative, Pattern Review, EDS, Run Sim. These pages confirm the drift scenario, ensure the relevant context is recorded, and help verify that everything aligns with the suspended status so when the case is picked up again, the trail is complete and understandable. Finally, import the PSDA report. Attaching the PSDA documentation to the suspended case preserves the analysis and findings, providing full context for the team when work resumes. Using a different flag like CLOSE would terminate the case, and skipping the PSDA import would leave the suspension record incomplete.

Suspension is marked by clearly signaling that the case is paused, not terminated. Start by selecting ACTSUS in Case Properties to flag the case as suspended. This distinguishes it from a full closure and keeps the case in a paused state for later resumption.

After setting the suspension flag, review the key pages in the next drift simulation—Narrative, Pattern Review, EDS, Run Sim. These pages confirm the drift scenario, ensure the relevant context is recorded, and help verify that everything aligns with the suspended status so when the case is picked up again, the trail is complete and understandable.

Finally, import the PSDA report. Attaching the PSDA documentation to the suspended case preserves the analysis and findings, providing full context for the team when work resumes.

Using a different flag like CLOSE would terminate the case, and skipping the PSDA import would leave the suspension record incomplete.

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